During the course of your child's school years, you may have cause to make a complaint about an issue or concern you have with their education.
The department is committed to ensuring that all complaints are dealt with in a fair and equitable manner. There are processes and support networks in place to enable you and your child to work through any issues or concerns you may have.
To achieve an effective resolution for all parties, when making your complaint, you should ensure you:
- provide complete and factual information in a timely manner
- deliver your complaint in a calm and reasoned manner
- avoid making frivolous or vexatious complaints or using deliberately false or misleading information.
You should be aware that if you are making a complaint about a staff member that, in most instances, the staff member will be told of the complaint and offered the right of reply. You also have the right to have a support person participate throughout the process.
The department has released Making a Complaint - Information for Parents and Carers (PDF)